Same warm hospitality, new safety practices
May 29, 2020
Times have changed, but Yosemite is still here for you, and so are we.
While the ways in which you enjoy our wonderful lodge and amenities will be a little different this year, our new Clean & Safe program is designed to give you the peace of mind you need to relax and fully enjoy your Yosemite adventure.
WHAT YOU CAN EXPECT
We have put in place a broad array of enhanced safety and health practices to ensure everyone has a fantastic experience with us in a safe, clean ‘home away from home’ setting.
Our comprehensive Clean & Safe Program includes all areas of the property and is designed based on the latest guidance and best practices from governmental agencies and industry groups. There are a lot of changes we will be working to perfect, and our goal is to do so while delivering the same warm hospitality as always.
Your check-in process will still include a warm and friendly welcome from our awesome Front Desk team but will be streamlined. We’ve added plexiglass barriers, physical separation, face coverings, enhanced hygiene standards and other processes to minimize physical contact between guests and staff. Fewer hugs but plenty of love!
Our county requires we have a 3-hour waiting time before cleaning rooms so we’ve temporarily adjusted our check-out time to 10am and our check-in time to 4pm.
Your Cabin or Custom Camping Tent will receive enhanced pre-arrival full sanitation of hard and soft surfaces, including chemical cleaning of all touch points. Stayover service will be optional, and towel, linen and amenity refresh will be upon request.
Our restaurant will be open and our culinary team will be preparing our usual fresh, delicious cuisine. New table layouts will allow guests to maintain separation and spread out around our various indoor and outdoor dining areas. For those looking to dine in their rooms, we’ve added enhanced take out service for breakfast, lunch and dinner. We’re also implementing a host of best practices in the restaurant and our kitchens including appropriate Personal Protective Equipment (PPE) to ensure a clean, safe dining experience for all.
Our General Store will be in action with its usual broad offering, along with extensive grab-and-go meal items. We’ll have numerous additional measures in place similar to those you’re seeing in other retail environments, including plexiglass barriers, face coverings for staff and guests, and enhanced distancing standards.
COMMON AREAS & ACTIVITIES
We’ll be taking full advantage of the open-air design of our lodges, providing naturally ventilated indoor and outdoor common areas for onsite activities and relaxation. Our Clean Team will be frequently cleaning these areas, and we’ll provide sanitizing wipe stations and hand sanitizer for all, so you can be assured of safety while having fun. Parental supervision will be required to ensure the little ones stay safe.
POOL & HOT TUB
Yes, our saltwater swimming pool will be open and ready for good, clean fun! Since we’re not allowed to use the hot tub yet, we’re making the pool a little warmer than usual for extra comfort.
Fortunately, the virus does not survive in the treated water of pools/hot tubs, but we all still need to practice appropriate physical distancing and sanitizing.
GUIDED RECREATION TRIPS
Our Guided Recreation trips, with guaranteed Park access, will be running with enhanced protocols. Trips requiring vehicles will be for single groups of friends and families traveling together only. We’ll limit seating for adequate separation and will require face coverings when inside the vehicle. And we’ll provide daily full vehicle sanitizing and practice social distancing protocols when around others inside the Park.
WE ARE ALL A TEAM
We win by working together, and it’s important that every guest do their part as well, by maintaining 6-foot separation from unrelated parties and using face coverings when appropriate separation can’t be achieved.
Last but not least, yes, we will carry on everyone’s favorite tradition of s’mores by the outdoor fire! Communal bowls of supplies are being replaced with individualized s’mores packets and social distance marshmallow roasting!
If you would like to better understand our enhanced practices, click here for our Clean & Safe Program details.
Your friends at Evergreen Lodge